Trust & Safety Policy

DonorUnity.com
Operated by WELCOME FOUNDATION WELFARE SOCIETY
Last Updated: 02 February 2026

At DonorUnity.com, your safety, security, and trust are our highest priorities. This Trust & Safety Policy outlines the standards, safeguards, enforcement mechanisms, and legal compliance frameworks that help protect donors, campaign creators, and the broader community.

If you have any questions about this policy, please contact us at:
? Email: info@donorunity.com

1. Purpose of This Policy

The purpose of this Trust & Safety Policy is to:

• Ensure a secure, transparent, and reliable platform for crowdfunding campaigns.

• Protect users against fraud, abuse, and other prohibited conduct.

• Define responsibilities of users and DonorUnity.com in maintaining trust.

• Align platform practices with applicable laws and regulatory standards.

This policy works with our Terms of Use and Privacy Policy to govern your interactions on DonorUnity.com.

2. User Responsibilities

All users — donors and campaign owners — must:

2.1 Provide Accurate Information

Users must supply truthful and accurate information when registering or creating campaigns.

• Misrepresentation may result in removal of campaigns and account suspension.

• False claims or fabricated identities are strictly prohibited.

2.2 Respect Platform Rules

Users must adhere to DonorUnity.com’s policies, including:

• No abusive, discriminatory, or harmful conduct.

• No unauthorized use of another person’s information.

• No use of the platform for unlawful or fraudulent activities.

Violation of these responsibilities may lead to suspension or termination of account, removal of content, or legal action.

3. Campaign Review & Verification

To protect donors and maintain platform integrity, DonorUnity.com conducts the following reviews:

3.1 Automated and Manual Screening

Campaign submissions are screened through:

• Automated fraud detection systems

• Manual review by trained team members

These mechanisms help prevent high-risk or suspicious campaigns from going live.

3.2 Verification of Identity

DonorUnity.com may request additional documentation to verify the identity of campaign owners, including:

• Government-issued ID

• Organizational registration documents

• Proof of campaign legitimacy

Failure to verify may result in campaign suspension.

4. Safety Standards for Campaigns

Campaigns on DonorUnity.com must adhere to the following safety criteria:

4.1 Legal Compliance

Campaigns must comply with all applicable laws within their jurisdiction, including but not limited to:

• Digital Personal Data Protection Act, 2023 — lawful and transparent processing of personal data.

• Information Technology Act, 2000 & IT Rules, 2011 — reasonable security standards in handling user data.

• RBI Guidelines — secure, regulated payment processing.

Campaigns that violate any relevant legal framework will not be permitted.

4.2 Integrity of Purpose

Campaigns must clearly explain:

• The cause

• How funds will be used

• Beneficiaries

Unclear, misleading, or purposefully deceptive campaigns will be rejected.

4.3 Prohibited Content

Campaigns may not:

• Promote hate, violence, or discrimination.

• Seek funds for illegal or harmful activities.

• Misrepresent identity, affiliations, or purpose.

5. Protection Against Fraud & Abuse

5.1 Fraud Detection Technologies

We use industry-standard tools and analytics to detect suspicious or anomalous activities, including:

• Unusual transaction patterns

• Multiple campaigns from the same source

• Fake identities or bot accounts

5.2 Reporting Mechanisms

Users can report issues via:

? info@donorunity.com

Reports help us investigate and take corrective actions swiftly.

5.3 Anti-Money Laundering (AML) & Counter-Terror Financing (CTF)

DonorUnity.com follows safe practices to ensure funds are not used for money laundering or financing prohibited entities, consistent with:

• Prevention of Money-laundering Act, 2002

• Relevant RBI and financial compliance guidelines

We may freeze funds or restrict accounts if AML/CTF risks are detected.

6. Data Security & Privacy

Your data is protected by:

• Encryption of sensitive information

• Secure servers and access controls

• Regular security testing

We comply with:

• Digital Personal Data Protection Act, 2023 — lawful data use and transparency.

• Information Technology (Reasonable Security Practices) Rules, 2011 — best practices in data security.

Our Privacy Policy explains how data is collected, used, shared, and protected.

7. Payment Security

We ensure secure financial transactions through:

• PCI DSS-compliant payment gateways

• RBI-regulated payment processing

• Secure handling of donor payment information

We do not store full credit/debit card data on our systems.

8. Consequences of Violations

When users violate this policy or any applicable law:

8.1 Account Actions

DonorUnity.com may take:

• Temporary suspension

• Permanent termination

• Restriction of features

8.2 Campaign Actions

Campaigns may be:

• Taken offline

• Blocked from receiving funds

• Funds returned where appropriate

8.3 Legal Remedies

We may pursue legal action if:

• There is fraud, misuse, or criminal conduct

• There is regulatory non-compliance

We cooperate with enforcement authorities where required by law.

9. Transparency & Communication

We aim for transparent communication:

• Campaign updates must be provided by campaign owners.

• Donors may request reports on campaign progress.

• Policy updates will be published on DonorUnity.com with revision dates.

10. Applicable Laws & Compliance

Here are key legal references that guide our policies:

This policy is not exhaustive — other laws and regulations might apply depending on your location, the nature of the campaign, or changes in legislation.

11. Updates to This Policy

We may update this policy to reflect legal changes, industry standards, or improvements in safety practices. Updates become effective when posted on the site. Your continued use of the platform constitutes acceptance of changes.

12. Contact Us

For questions about this Trust & Safety Policy, reporting concerns, or requesting support:

? Email: info@donorunity.com

We are committed to making DonorUnity.com a safe, reliable, and trusted place to support meaningful causes.